Our Verdict
CustomGPT.ai lets a business build AI agents that answer only from its own content: websites and sitemaps, PDFs, Office files and 1,400+ formats, YouTube videos and podcasts, help centres and tools such as Google Drive, Notion, Confluence, Zendesk and HubSpot. Every answer links to its source, and the company leans hard on anti-hallucination and security (SOC 2 Type 2, GDPR, no training on your data). Agents can be embedded on a website, deployed to Slack or reached through a RAG API. Standard is $99 a month ($89 billed annually) for 10 agents, 1,000 queries and 60 million words of storage with 3 team members; Premium is $499 a month ($449 billed annually) for 25 agents, 5,000 queries, auto-sync of website content and white-labelling. The trade-offs: there is no free plan (the 7-day trial needs a credit card and converts automatically), queries are capped and agents stop answering when you hit the limit, add-ons are expensive (2,500 extra queries cost $375/mo), removing the “Powered by” badge needs Premium, and PayPal is not accepted. For a support, sales or knowledge-base assistant that must cite sources, it is a strong pick; for casual personal use it is overkill. This verdict is built from CustomGPT.ai's own published pages — RankerToolAI has not run a hands-on lab test of CustomGPT.ai.
How CustomGPT.ai Scores
| Criterion | Score | Rating |
|---|---|---|
| Answer Accuracy Citations on every answer, anti-hallucination focus |
9.0/10 | |
| Data Sources Websites, 1,400+ file types, video, audio, SaaS tools |
9.0/10 | |
| Ease of Use No-code setup and website embed |
8.0/10 | |
| Value for Money $99/mo for 1,000 queries; add-ons are pricey |
6.5/10 | |
| Security SOC 2 Type 2, GDPR, no training on your data |
9.0/10 |
✓ Pros
- Answers come only from your content, with source citations
- Ingests websites, PDFs, Office files, YouTube, audio and 1,400+ formats
- Integrations with Google Drive, Notion, Confluence, Zendesk, HubSpot and Shopify
- SOC 2 Type 2 and GDPR, with no training on your data
- 92+ languages and a RAG API on every plan
✗ Cons
- No free plan; the 7-day trial needs a card and auto-converts
- Hard query caps: agents stop answering at the limit
- Extra queries cost $375/mo per 2,500
- White-labelling and auto-sync need the $499 Premium plan
- No PayPal; card only below Enterprise
CustomGPT.ai
7-day free trial (card required) · Standard $99/mo ($89 billed annually) · Premium $499/mo ($449 billed annually) · Enterprise custom
What CustomGPT.ai Offers
Train on Your Content
Add a sitemap, upload documents or connect help centres and drives; the agent answers from that knowledge.
Source Citations
Each response links back to the page or document it came from, so answers are checkable.
Website Embed & Slack
Drop the agent onto your site as a chat widget or deploy it to Slack.
RAG API
Build your own apps on top of your agents through the API, available on every plan.
Multilingual
Reads and answers in 92+ languages from the same knowledge base.
Analytics
Usage, query history and customer intelligence (7 days on Standard, full history on Premium).
CustomGPT.ai Pricing (2026)
| Plan | Price | Details |
|---|---|---|
| Standard | $99/mo | $89/mo billed annually · 10 agents · 1,000 queries/mo · 5,000 docs per agent · 60M words · 3 team members |
| Premium ⭐ | $499/mo | $449/mo billed annually · 25 agents · 5,000 queries/mo · 300M words · 5 members · auto-sync · remove branding |
| Enterprise | Custom | Flexible limits · SSO & RBAC · DPA · Azure OpenAI and Claude via Bedrock · dedicated team |
Both published plans start with a 7-day free trial that requires a card. Education and nonprofit organisations can get 20% off annual plans. Check CustomGPT.ai's current pricing before you subscribe.
Try CustomGPT.ai
7-day free trial (card required) · Standard $99/mo ($89 billed annually) · Premium $499/mo ($449 billed annually) · Enterprise custom
Try CustomGPT.ai →Affiliate link — we earn a commission if you upgrade, at no extra cost to you.
Best CustomGPT.ai Alternatives
CustomGPT.ai isn't the only option in this space. Here's how the leading alternatives compare:
- Cheaper website chatbot builders — Lower monthly prices for simple FAQ bots, but usually fewer data sources, weaker citations and fewer security certifications.
- General AI assistants (ChatGPT, Claude) — Great for personal work, but they don't give customers a branded, source-cited agent limited to your business content.
Frequently Asked Questions
Is CustomGPT.ai free?
No free plan, but Standard and Premium both start with a 7-day free trial. A credit card is required and the trial converts automatically.
How much does CustomGPT.ai cost?
Standard is $99/mo ($89 billed annually) and Premium is $499/mo ($449 billed annually). Enterprise is custom.
What happens when I run out of queries?
Agents stop responding to new queries until the next cycle or until you add more queries or upgrade.
Can I remove the CustomGPT.ai branding?
Yes, white-labelling is included from the Premium plan up.
Does CustomGPT.ai train on my data?
CustomGPT.ai says it does not train on or share your data, and it is SOC 2 Type 2 and GDPR compliant.